Quantrex Bank

Overview

Quantrex Bank ("Quantrex Bank," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and banking services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

Full name, date of birth, and government-issued identification
Social Security Number or Tax Identification Number
Contact information (address, email, phone number)
Employment and income information
Financial information (account numbers, balances, transaction history)

Technical Information

IP address, browser type, and operating system
Device identifiers and mobile network information
Location data (with your consent)
Usage data and interaction patterns
Cookies and similar tracking technologies

Information from Third Parties

Credit bureaus and consumer reporting agencies
Affiliates and service providers
Public databases and government sources

How We Use Your Information

We use your information for the following purposes:

Service Delivery: Process transactions, manage accounts, and provide customer support
Security: Verify identity, prevent fraud, and protect against unauthorized access
Compliance: Meet legal, regulatory, and reporting obligations
Improvement: Enhance our products, services, and user experience
Communication: Send account notifications, updates, and marketing (with consent)
Personalization: Tailor recommendations and offers to your preferences

Sharing & Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

Service Providers: Third parties who assist in operating our business (e.g., payment processors, cloud hosting)
Legal Requirements: When required by law, court order, or regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize disclosure
Affiliates: Within the Quantrex Bank corporate family for integrated services

Security

We implement industry-leading security measures to protect your information, including 256-bit AES encryption, multi-factor authentication, biometric verification, continuous fraud monitoring, and regular third-party security audits. While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications
Restrict or object to certain processing activities
Data portability (receive your data in a portable format)
Lodge a complaint with a supervisory authority

To exercise these rights, please contact our Privacy Team at privacy@nbanking.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account records are typically retained for 7 years after account closure in accordance with banking regulations.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our website at least 30 days before they take effect. The "Last updated" date at the top reflects the most recent revision.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Privacy Officer:

Privacy Officer